"Your peace of mind lies in knowing that we listen to your needs, and consult with you to provide an effective marketing solution for your business."

100% Satisfaction Guarantee.

It's that simple. If you are anything less than 100% satisfied with our products, just say so and we will redo any item you are unhappy with or refund any monies paid. At Black Dog Promotions, your success is our business, anything less than your total satisfaction is simply not good enough.

On-Time Guarantee.

Most of the products used for marketing your business are custom decorated, sometimes custom made. Traditionally in the Promotional products industry, that has meant that deadlines have been a hit and miss affair!

Delivery times can range from 1-2 weeks to 4-6 weeks, for indent (imported orders) sometimes even longer. Seasonal busy times, stock availability, supplier breakdowns and other factors mean that most promotional products companies will not commit to a set delivery date. Giving customers an "estimate only" delivery date is an industry standard.

At Black Dog Promotions, we understand that approximate delivery dates are sometimes just not good enough! You need to be assured that your goods will be there, when you need them, every time. So we decided to do something about it!

Do you have an event that you simply MUST have the goods for? A trade show, networking function, workshop, seminar, presentation? Then use our "on time guarantee", here's how it works;

1. Make your enquiry and advise us of the event date, if we are physically able to deliver we will commit in writing to do so. If it is physically impossible to deliver by your date we will advise you within 48 hrs of your initial enquiry and provide an alternative. Simply put, if we can not deliver your goods when you need them, we won’t take your money, or waste your time.

2. "On Time Guaranteed" orders placed with approved artwork with a short deadline (rush orders) will be charged a premium.

Production time begins only when final approved artwork is received by Black Dog Promotions. The customer will be responsible for any extra fees charged by third parties in relation to rush orders, eg rocket (door to door) couriers.

3. On Time Guaranteed orders must be paid, in full, at time of order.

4. If the goods are not delivered at the time we have committed to you will have two options.

4a. If the goods are redundant, refuse delivery of the goods and we will refund your order in full, plus, we will also pay any delivery expense you had to incur.

4b. If the goods are still useful to you, accept delivery and we will refund the premium charged in full, plus, we will discount your order by 10% of the total invoice, including any delivery expenses you had to incur.

The finer print!

• Black Dog promotions will not be responsible for delays caused by third parties or acts of God. This includes but is not limited to: Floods, lighting, fire, trade union strike action, equipment malfunction. Should an event such as these occur, we will take action according to condition 4b., after having tried to provide an alternative.
• The customer is responsible for delivery cost according to our normal terms and conditions. All quotes will include delivery and handling to the Geelong office of Black Dog Promotions.